shoekstra
History
- Blog
- View recent blog entries
- Member for
- 40 weeks 6 days
Private messages
- login to send private messages to this user
Contact Information
- First Name
- Susan
- Last Name
- Hoekstra
- Full Name
- Susan J. Hoekstra
- Title
- President / Owner
- eMail Address
- shoekstra@theservicejourney.com
- Employer
- Susan Hoekstra & Associates
- City
- Midland Park
- State
- New Jersey
- Zip Code
- 07432
- Website Address
- http://theservicejourney.com
- Areas of Specialty
- <p>, Service strategy, </p>, <p>, Service communications, </p>, <p>, Service measurements, </p>, <p>, Service presentations, </p>, <p>, Service training, </p>
- Professional Background
Author of The Service Journey
Service consultant
Service trainer & presenter
25 years - corporate experience. Last 8 as the VP of Service Strategy & Collaboration at a $5 billion financial services firm.
MBA
BA - Accounting
BA - Business
Events
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | |
| 7 | 8 | 9 | 10 | 11 | 12 | 13 |
| 14 | 15 | 16 | 17 | 18 | 19 | 20 |
| 21 | 22 | 23 | 24 | 25 | 26 | 27 |
| 28 | 29 | 30 | 31 |
