shoekstra
History
- Blog
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- Member for
- 1 year 13 weeks
Private messages
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Contact Information
- First Name
- Susan
- Last Name
- Hoekstra
- Full Name
- Susan J. Hoekstra
- Title
- President / Owner
- eMail Address
- shoekstra@theservicejourney.com
- Employer
- Susan Hoekstra & Associates
- City
- Midland Park
- State
- New Jersey
- Zip Code
- 07432
- Website Address
- http://theservicejourney.com
- Areas of Specialty
- <p>, Service strategy, </p>, <p>, Service communications, </p>, <p>, Service measurements, </p>, <p>, Service presentations, </p>, <p>, Service training, </p>
- Professional Background
Author of The Service Journey
Service consultant
Service trainer & presenter
25 years - corporate experience. Last 8 as the VP of Service Strategy & Collaboration at a $5 billion financial services firm.
MBA
BA - Accounting
BA - Business
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