Alicja Lisnow

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2 years 48 weeks

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Contact Information

First Name

Alicja

Last Name

Lisnow

Full Name

Alicja Lisnow

Title

Director

eMail Address

a_lisnow@yahoo.com

Phone - Primary

201-519-0545

Employer

IncentOne

Address

4 Matthew Place

City

Mahwah

State

NJ

Zip Code

07430

Website Address

http://mset.rst2.edu/portfolios/l/lisnow_a/

Areas of Specialty

I have extensive experience in managing the design, development and delivery of innovative product, professional skills, and web based training programs to national and international teams, Automation Tools (CRM, Hardware, Software, Document Management), and Business Process Improvement. I managed all aspects of product/professional sales, support, and management training and certification programs. Worked with educational, CRM and hardware vendors and partners to support sales/service activities and training initiatives, negotiate vendor contracts, licensing arrangements, managed ongoing vendor relationships, oversaw the development of sales presentations, aids, and operations budget. I have a BA, MA, and MS in Educational Technology.

Professional Background

ALICJA LISNOW
4 Matthew Place
Mahwah NJ 07430
Cell: 201.519.0545
A_Lisnow@yahoo.com
Website: http://mset.rst2.edu/portfolios/l/lisnow_a/  

SUMMARY
Training, Client Services and Sales Force Business Applications Director with extensive experience in enabling optimum team performance through development of Web Based Product and Skills Training programs, Business Process Improvement, and Problem Resolution. Proven success in employee and revenue growth through the implementation of CRM automation, New Program Development, and process standardization. Focused problem solver with excellent leadership skills and proven ability to meet and exceed personal and team goals and objectives.  

PROFESSIONAL EXPERIENCE
INCENTONE - Lyndhurst, NJ 2006 – Present
DIRECTOR CLIENT SERVICES
Leadership of Client Services Organization providing expert resources for large client implementations of Integrated Incentive Solutions. Complete Account Management Services (relationship, client/project management, implementation process, delivery, product launch, revenue opportunities, solution and process management.) Increased team from 10 - 20 Reports,  
* Designed, and developed a web based training program
* Improved service to clients by hiring experience professionals, increasing training, and streamlining business process.

ADP (AUTOMATIC DATA PROCESSING) - Parsippany, NJ 1990 – 2005
DIRECTOR TRAINING and BUSINESS APPLICATIONS
Designed and delivered professional skills, product and management training programs, and new hire on-boarding for Sales Groups in US/Canada. Accountable for budget and end to end project management.
* Led implementation of Salesforce.com, meeting requirements of 5 sales groups in US/Canada. Performed needs analysis, customization/consulting, testing, data migration, implementation, training and materials.
* Reduced new hire on-boarding from 180 to 60 days.
* Exceeded corporate requirements in delivering 40 hours of professional skills training per associate annually.
DIRECTOR SALES/SERVICE OPERATIONS
Maximized effectiveness of the US/Canada Sales/Service organization by implementing Division wide standards and programs for product, professional skills and management training, business tools, applications, and policies. Managed budget, procurement, vendor selection, contracts, licensing, sales help desk, and 3rd party warranty service provider in the implementation of a multi model hardware/software solution to expedite business functions in the field. Reported to Senior VP Sales.
* Reduced sales/service cycle time by transitioning work force from incompatible hardware, applications, and connected-only environment to standard hardware platforms and business applications.
* Standardized sales/support/training activities and process by establishing a sales/service electronic documents warehouse to manage best practices and frequently used documents/templates/presentations.
* Launched sales/service first line Technical Support Help Desk, and hardware swap programs, with immediate to 24 hour response resolution.
* Led a 20 member project team for implementation of Oracle CRM and Oracle Reporting.

ADP (AUTOMATIC DATA PROCESSING) - Parsippany, NJ
DIRECTOR SALES/SUPPORT STANDARDS
Managed Field Sales/Service Automation and Standards initiatives, establishing hardware/software policies, applications, and technical support team/resources.
* Decreased sale/service cycle and sale to implementation cycle by simplifying processes.
* Published 1st Sales Automation Policies Guide that standardized division wide policies.
* Developed and organized client train the trainer sessions, and certification programs for ADP.

DIRECTOR OF CLIENT SERVICES OPERATIONS
Responsible for special projects, and needs analysis in establishing nationwide client field service objectives and standards, process improvement and implementation of all activities related to automation goals for disjointed service organization.
* Developed an on-call resource team for Catastrophes’ or large resource projects.
* Led process improvement, resource sharing programs for 4 Client Service teams.
* Designed and implemented a new Workshop Program for Allstate Insurance, which increased annual revenue and contributed to contract renewal for ADP’s products/services.
DIRECTOR ATLANTIC SERVICE CENTER
Managed Client Support Team, providing expert resources for Major Insurance Company implementations of ADP Products. 10 Reports.
* Led the Atlantic Service Center in increasing field service productivity goals by 25%. This resulted in increased usage of ADP products (revenue), and quality and service levels to our clients.
* Successfully managed the implementation of several large Insurance Companies on ADP Products/Services (1000+ appraisers).
* Implemented extremely successful program for Salvage Parts Management which increased revenues within the client base.

EDUCATION/PROFESSIONAL ORGANIZATIONS
MS – Educational Technology Ramapo College, Mahwah, NJ
MA - International Studies Fairleigh Dickinson University, Teaneck, NJ
BA - International Studies
Northern NJ ASTD (American Society for Training and Development)
Chairperson for Career in Transition NNJ ASTD

TECHNICAL/COMPUTER SKILLS
Microsoft Office Expert, Web Design:MS Front Page, Dreamweaver, Swish, Laptop Hardware (Purchase/Deployment), ACT Contact Management, Salesforce.com (Deployment), Oracle Reports, Oracle I-Receivables, Oracle Discoverer, Oracle CRM, Insurance P&C Industry, Incentive Industry.